Warranty
- Warranty on our equipment is ninety (90) days on site. (Printers
Only)
Official
Warranty Information & Return Policy
Terms
and Conditions
Service
Plans
Response time: Monday-Friday
Major areas 4 hours
Rural areas next day
Scope
of On-site Maintenance and Hours of Operation
- The
on-site maintenance service coverage period is: 8:30 a.m.
to 5:00 p.m. (local time) Monday through Friday, excluding
holidays.
- Any
on-site maintenance service required outside the service
coverage period shall be provided on a best effort basis
and shall be subject to our current rates.
- On-site
maintenance includes adjustments, lubrication and replacement
of parts deemed necessary by our service. All labor costs
are included.
- Items
not covered under contract include: consumable items, power
packs, damaged print heads or drums (e.g. if the approved
media is not used) and any cosmetic items.
Training
- Basic
instruction on the use of equipment is included as part
of the Service Installation fee.
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